Robert Isom runs the biggest airline in America — and he’s still losing billions to his rivals.
United made about $3 billion more than American last year. Delta beat them by nearly $5 billion.
That’s despite American flying roughly 6,500 flights a day, more than almost anyone else in the sky.
Isom’s fix: bigger lounges, fancier cabins, and a brand-new fleet of wide-body jets that won’t even land until the 2030s.
He’s even flirting with buying Airbus planes for the first time ever, breaking from American’s all-Boeing history.
But his own flight attendants are pushing back.
As American rolls out a new 70-seat “Business Suites” cabin, the flight attendants’ union says the same crew of 11 is now expected to deliver a bigger, more personalized premium experience than before.
Their message: you can’t sell five-star service without the staff to back it up.
So is Isom’s plan the turnaround American needs — or a promise his own crew can’t keep?
Would you trust the “premium experience” if the flight attendants serving it are raising red flags?
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