Will not go into specifics with the medication, but it’s something that is very necessary to my daily life (wouldn’t die without it, but stuff wouldn’t be very fun). Realized it was about time for me to call in for a refill, which I dread already because they always make me jump through hoops to get it (even though i’ve LITERALLY been taking it for close to a decade). Dial the number, it takes forever for “someone” to pick up. A “woman” finally answers, and asks if i am calling in for the front of the store, or for the pharmacy. I groan internally because, of course, I’ve been stuck with one of these wretched bots. I say pharmacy. “She” asks again. I say, again, calling in for the pharmacy. “She” asks a second time. I clarify. We proceed to go back and fourth like this for five minutes. Finally get over that hurdle. “She” then says she can’t verify my phone number. I try, we then fall into another rabbit hole of pointless back and fourth. THIRTY MINUTES GO BY, and I am FINALLY able to get everything settled. “Thank you for calling, it was a pleasure to help.” Yea, yea, I’m SURE it was. Now, this is not something I can get over the counter, so I can’t really just give up. This is something I need. I wasted my entire lunch break on this nonsense, just to hopefully get my prescription filled. Will probably have to drive down there to get it done. So much for the convenience.