Southwest’s reliability has taken a dramatic hit this year—and passengers are noticing.
Back in January, nearly 80% of Southwest flights arrived on time. By June, that number had fallen to just 65%, making it the most delayed major airline in North America, according to OAG.
The airline was hit especially hard during one weekend in June, when more than 5,600 flights were delayed over three days.
The good news? Southwest has managed to keep cancellations relatively low compared with other major airlines, thanks to its point-to-point network. The downside is that delays can snowball throughout the day, leaving passengers waiting longer instead of having flights canceled.
Weather has played a role, but staffing shortages and operational challenges have also contributed. July performance has already improved, suggesting the worst may be over—but it’s been a rough summer so far.
Have you flown Southwest recently?
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